Return & Refund Policy

Effective Date: 21-11-2024

At Fresho Market, we strive to provide the freshest and highest-quality fruits and vegetables to our customers. If you are not satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return or refund if:

  • The product is damaged or spoiled upon delivery.
  • You received an incorrect item.
  • The quality of the product does not meet your expectations.

Conditions:

  • The request must be made within 24 hours of delivery.
  • The product should not be consumed or tampered with significantly.

2. Non-Returnable Items

We do not accept returns for:

  • Products that were mishandled after delivery.
  • Items that are partially consumed or altered.
  • Products marked as "Final Sale" or "Non-Returnable."

3. How to Request a Return or Refund

If you wish to return a product or request a refund, follow these steps:

  1. Contact Us: Email us at [email protected] or call us at  +917975018530 within 24 hours of delivery.
  2. Provide Details: Share your order number, product details, and a clear description of the issue. Attach photos of the damaged or unsatisfactory product, if applicable.
  3. Wait for Confirmation: Our team will review your request and respond within 48 hours.

4. Refund Process

If your request is approved, we offer refunds in the following ways:

  • Original Payment Method: Refunds will be credited back to your original payment method within 5-7 business days.
  • Store Credit: Alternatively, you may opt for store credit for future purchases.

5. Replacement Policy

For eligible issues, we can provide a replacement instead of a refund. Replacement deliveries will be arranged within 1-2 days, subject to product availability.

6. Cancellation Policy

  • Orders can be canceled before they are dispatched. Contact us immediately if you wish to cancel your order.
  • Once the order is out for delivery, cancellations will not be accepted.

7. Contact Us

We are committed to resolving your concerns promptly and fairly. If you have questions about returns, refunds, or replacements, feel free to reach out: